broken parts ?

nashorn88 · Post by **nashorn88** » Sun Oct 19, 2014 7:01 am

I get broken parts from time to time but this was the 1st time I ask for a few replacements for the broken items.
I always hesitate to ask since my best friend had a really bad experience way back with GHQ and he was so piss he sold me his collection. He sent back 10 broken turrents that he would save up from packs . Long store short was someone at GHQ said they checked each with a micro scope and determine it was all broken by him. I know he just collected and never played with them.

I sent a request in and never heard back so anyone else experience this ?

33YearsGHQ · Post by **33YearsGHQ** » Sun Oct 19, 2014 8:38 am

GHQ's customer service will absolutely take care of you.

chrisswim · Post by **chrisswim** » Mon Oct 20, 2014 4:04 am

GHQ has provided me with great service.
Several years ago I have accumulated a few different items, when I placed a direct order, GHQ supplied my with replacement items. I did not have any questions or issues. The GHQ guarantee has value.

Donald M. Scheef · Post by **Donald M. Scheef** » Mon Oct 20, 2014 4:30 am

Several years ago I received an incompletely-casted part from GHQ. When I contacted them, they didn't ask me to return the faulty part; they just sent a replacement.

Don S.

dragon6 · Post by **dragon6** » Mon Oct 20, 2014 12:02 pm

My only suggestion is to call GHQ. I emailed multiple times and waited several weeks but... no response.

When I called they got me the missing part rapidly.

Missing parts, miscast parts are, I'm sure the same thing from their prospective.

So call

Unfathomable · Post by **Unfathomable** » Tue Oct 21, 2014 3:37 pm

For what it's worth, exactly once I've asked for a replacement (via email) for a sub-standard part, though I feel I could have asked more than that but instead muddled through.

By my own request I asked for it to be held until my next order. When that order was finally made and delivered some months later â€¦ there was my replacement part.

No mess, no fuss, no debate.

I even offered to photograph the unsatisfactory part, but was waved off and told that it was no problem - if I wasn't happy I'd be sent a replacement.

Which is exactly what happened.

emcon1 · Post by **emcon1** » Thu Oct 23, 2014 2:23 am

Hi,
Iâ€™ve been buying GHQ models the last 15 years, and I have only received one (1) model that was miscast of the 200+ models I have. That one was replaced by GHQ
with no question asked, I mailed them a photo from my phone and got a replacement hull after some weeks. I live in Sweden and I got no local dealer that
have the GHQ line so each order is made directly to GHQ, a great company with great customer support.

Contact them and explain the problem, I think they will solve it!

/Jonas

thetourist · Post by **thetourist** » Thu Oct 23, 2014 5:17 am

I can only add my voice to the chorus. I bought a GHQ F15 when I was sixteen that was missing a rear fin. I just chalked it up to bad luck, painted the model as it was an didn't think about it again until just a few years ago (twenty years later) I e-mailed GHQ and told them my story. They shipped replacement parts to me without any hassle. Their customer service is amazing.

ed*b · Post by **ed*b** » Sun Oct 26, 2014 8:56 am

Out of the 200 or so ship models I've purchased and assembled, I've only had two with improperly cast parts (both turrets on large BB). I contacted GHQ by email and the parts were replaced speedily. Perhaps a few more had smaller parts that were sub-standard, but as these had extra parts (like turrets or masts) with the kit, no replacement was necessary. Always excellent service.

UNLIKE a competitor where it took three increasingly strident emails to get a missing part on a CL supplied, and the part came with a letter telling me never to order from them again. I have, of course, complied.

jb · Post by jb » Sun Oct 26, 2014 10:41 pm

I never had a problem with problematic models from GHQ, ever! bought my first ones in 1975...