GHQ store security certificate invalid???

kiasutha · Post by **kiasutha** » Tue Dec 28, 2010 5:28 am

Just tried to place my "holiday" order and got a message at checkout that the security certificate for the online store was invalid or expired.
Anyone else having this problem or know what's up?
edit-
I've been told this is likely nothing to be worried about, but I can't delete the post so...

Post by **GHQ** » Wed Dec 29, 2010 12:20 am

Can you give more information? What exactly happened? We have not heard from anyone else who has had a problem, and we have successfully tested the code ourselves. What code did you use?

Thank you for your support,
GHQ

kiasutha · Post by **kiasutha** » Wed Dec 29, 2010 5:16 am

GHQ:
I'm really not sure what you mean by "what code are you using"...
I was trying to place an order through your on-line system.
I filled out the order form, and clicked on check-out.
I got a screen telling me that navigation was blocked due to an invalid security certificate and that I was advised not to proceed or give any personal info on the site.
I have the option to ignore this warning and proceed, of course...
Further checking gave a message that the security certificate had expired or had not been renewed...
That is pretty much it.
I tried this several times, including a few minutes ago.
The problem persists.
I have ordered from you on-line in the past, but have never had this problem before.
Thanks for your attention...

Gompel · Post by **Gompel** » Wed Dec 29, 2010 11:18 pm

Hey kiasutha,
It might not be this problem but it happened to me before: check the date and time of your PC. Some time ago I had a BIOS error and my clock was reset. After that I had the same error message on secure sites as you have.
Patrick

kiasutha · Post by **kiasutha** » Fri Dec 31, 2010 12:39 am

Patrick:
Many thanks for your help; this seems to be exactly the problem.
Neither of us here noticed the clock had been re-set, and I admit I would not have known it would cause this in any case. I'm feeling rather foolish right now, but computers are not my "strong point"...

GHQ:
My apologies for having raised the issue,as the problem was entirely on our end.

Gompel · Post by **Gompel** » Fri Dec 31, 2010 2:16 am

Happy to be of some help. Don't feel foolish; first time I was wondering what was going on too. It's just weird that the validation of the security certificate depends on your own clock settings.